Problem: When the emergency button is pushed, the red LED comes on and then turns off. The phone does not dial.
Things to check:
Make sure the phone line is plugged into the phone
Make sure you have an active phone line
On SmartPhones 2-4, check for line voltage across FB1 and FB2
On SmartPhones 5 and 6, check for line voltage across the outside leads of U14
In both cases, you should see approximately 48 volts
Problem: The audio is low from the speaker.
Things to check:
Make sure that the phone plate is tight to the car station
Make sure the microphone hole is not blocked and is free of debris
Adjust the audio gain controls on the phone board.
SmartPhones 5 and 6: VR1 controls the audio from the speaker. Turn the controls clockwise to increase the gain. VR2 controls the microphone gain
SmartPhones 3 and 4: VR 1 controls the audio from the speaker. Turn the control counterclockwise to increase the gain
Problem: Phone does not hang up after the called party ends the call.
Things to check:
The phone is likely on an in-house phone system that is not providing a CPC (Winc) signal that tells the phone to hang-up. Enable CPC signaling on the phone system.
Called party should hit * then # to hang up the phone
The talk timer on the phone can be reduced, see programming instructions for your particular model
Problem: Nothing happens when the emergency button is pushed. The red LED does not turn on and the power LED on the circuit board is not lit.
Things to check:
For SmartPhones, make sure the power is connected to the phone
If power is connected to the board and the board is a SmartPhone 2-4, the pico fuse may be blown. The pico fuse is rated at .5 amp. When replacing the fuse, make sure to replace one with the same
For 2400 series phone, makes sure there is a good phone line connected to the phone
Problem: When the emergency button is pushed, the called party answers but the phone hangs-up immediately.
Things to check:
If a loud hum is heard after the called party answered, the microphone is likely bad. The mic will need to be replaced
If SoundNet is enabled on the phone but it is not calling SoundNet, the phone will hang up. Contact our tech support for help